Iowa Web Based Home Page
Ascend Iowa Help Desk: 1-877-431-1388, extension 3403, ask for the Iowa PASRR Representative or email:

Ascend Fax Number:

For information about how to obtain Specialized Services for Medicaid members,
contact Magellan of Iowa at 800-638-8820 or visit:

For questions on policy or procedures in Iowa, contact Iowa Program Manager Lila Starr: 515-281-5318 or

For provider tools, frequently asked questions, training opportunities, and other announcements, please scroll down to find historical information.

Iowa DHS would like you to be aware of a training opportunity:

Dementia Education: A Train-the-Trainer Approach
November 6 - 7, 2014

Connie Lucas, Alzheimer's Association and Liz Davidson, Leading Age Iowa
Location: Leading Age Iowa Office Building (known as Edgewater Building), 1st Floor Meeting Room, West Des Moines

The purpose of this train-the-trainer program is to offer education based on the curriculum module created by the Iowa Dementia Education Task Force recommendations and exceeds the CMS 6-hour program Hand-to-Hand and the Iowa Department of Inspections and Appeals requirements for initial and on-going training for nursing facilities with a CCDI unit, dementia-specific assisted living programs, and adult day programs. If you want your community to offer the program of excellence in dementia/Alzheimer's care, this is the program for you.

Register today to share this curriculum with your entire staff and impact the care of elders in your community with best practices for dementia care. Certification and re-certification programs available.

To register, click here:

Click here to view instructions for reporting DSM-5 diagnoses to Ascend.

A message to Iowa PASRR providers from DHS:

Iowa Medicaid Enterprise letter #1434 offers information about resources for individuals with disabilities and specialized services that may be needed to meet their needs. Click here to access the letter.

If you were unable to attend one of the provider training webinars on the changes to Iowa PASRR, including the use of PathTracker, or would like to review the presented information, click here to view a recorded session.

On July 28, 2014, Ascend emailed a notification to all Iowa providers to announce changes in the coming months. Starting August 1, 2014, Ascend will begin a new follow-up process for PASRR Level II Specialized Services (SS) recommendations. Monday, September 22 through Friday, September 26, Ascend will hold daily WebEx (webinar) training sessions on a new tracking system that will be offered to nursing facilities. In October, the tracking system will be available and Ascend will begin making time-limited PASRR approvals and performing quality assurance follow-up on 100% of PASRR SS recommendations and on a sample of negative PASRR Level I screens submitted.

To view the full July 28 notification with more details, click here. If you have any questions or concerns about these new processes, please contact Ascend Support Specialist Amanda Oller at or 877-431-1388 ext. 3403 or Lila Starr, Iowa MHDS PASRR Program Manager, at 515-281-5318.

 PASRR Tip of the Month
  • 10.21.14 - If a person's Social Security Number is unknown, complete the referral with 0 plus the DOB, instead of creating a SSN with bogus numbers. Example: If DOB is December, 31, 1931, enter 012-31-1931.
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