How can I obtain a login and Password Privileges?

Instructions: Click on the question or use the scrollbar to "see all questions."

1. My agency needs privileges to use this application.
2. My agency has privileges to use this application, however we need to update our user information.
3. I forgot my password and/or user login.

1. My agency needs privileges to use this application.

Welcome! You have requested login privileges.

• If you are employed by a nursing home or hospital in Colorado, you may access set up as a user through your supervisor. Your facility's supervisor can register as a provider supervisor by accessing the Supervisor Registration. Click here to access Supervisor Registration. Supervisors must be designated to maintain their agency user information.
• If you are employed by another type of Colorado based provider, we will need information about you, the agency where you are employed, and the employees from your agency that will be permitted access to this application. Contact your supervisor and direct them to the Supervisor Registration or send the requested information to help@ascendami.com.
• Ascend will forward an email within 2 business days to each proposed user. The email will include an approval or denial and a link to the online system. If approved, the new user may access the link provided in the email and reset their password. Once the password has been reset, sign the electronic user agreement which will automatically appear on the Login page. The agreement confirms that the user will use the application only for the intended purpose. The supervisor's agreement also confirms that he or she will remain responsible for periodically updating the user screen.

2. My agency has privileges to use this application, however we need to update our user information. (applies for new employees and users who are no longer employed by your agency).

The supervisor must enter the system through their unique user name and password. On the Colorado Web Based System home page, locate the icon labeled "Supervisor Login". The supervisor can add or edit agency users.

• When changes are submitted, Ascend will change the status to active or inactive. After a user is added, the user will receive an email with a link to a user agreement and login or indicating denial access with further instructions within 2 business days from the request.
• The user completes the user agreement and can access the Web Based Online System.
• When a user is deleted from the supervisor page, the deletion will alert Ascend to change privileges for that user.

3. I forgot my password and/or user login.

There are two ways to obtain password information or user sign-ons.

• First, a designated supervisor from your facility maintains login information for your agency. Contact your supervisor for more information.
• Secondly, Ascend can also send that information on registered users to you once you enter your name and email address. Ascend will send an automatic email your electronic address listed on the supervisor registration